We booked 4-night stays there and there is no housekeeping service at all every day!!!. They promise the guests every day but never redeem it. The most horrible experience received so far and not worth each penny paid entirely. We chose Conrad because it offers the space and luxury that we are accustomed to and several of my husband business partners also recommended Conrad. The next day, Conrad Guest Services finally gave us the rooms that we originally booked. They spent close to two hours on the phone with me and Conrad to get the room situation resolve. I called Delta Airline and waited on hold for a long time to get someone to help resolve my room downgrade issue. We ended up having to spend a night in the queen room at Hilton since it was so late, and we were too tired to dispute this any longer. He gave us the impression of “take it or leave It” when we suggested that we would go stay somewhere else if they don’t honor our booking. We were at the check in counter for over an hour pleading to get the rooms that we booked. They gave us a bogus reason why our rooms where not available in Conrad. They couldn’t even give us king beds in the Hilton. We were downgraded to two Hilton queen rooms. In addition, they told me that I automatically qualify for a room upgrade to the next tier of 1 bedroom suite if available due to my gold membership. Although I am a Hilton Gold member, we decided to book two King deluxe strip view rooms through Delta Airline since the rate was lower than booking directly with Resort World Las Vegas.

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